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Jobs (Current Openings)

Network Voice

Experience :- 2 to 7 Years

Vacancy :- 1

Location :- Ohio / Remote

Salary :- upto $70K

Job Type :- FTE

Job Description - Telecom

Key Job elements:

  • Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
  • Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
  • Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
  • Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
  • Provide inputs for capacity management.
  • Has good understanding of ITIL process and perform Incident, Problem and Change management.
  • Perform Root Cause Analysis and perform procedures to eliminate the cause.
  • Maintain and contribute to troubleshooting knowledgebase
  • Perform trend analysis
  • Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
  • Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
  • Continuously review/Update operational documentation for Contact Center.
  • Perform proactive monitoring, upgrade and patch management.
  • Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
  • Identify appropriate support tool and recommend during implementation
  • Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps


Product knowledge:

    • Avaya Communication Manger Core (ACM) and Gateway
    • Avaya Modular Messaging (MM)
    • Avaya One-X Portal
    • Avaya Session Manager (ASM)
    • Avaya System Manager  (SMGR) and System Platform  (SP)
    • Avaya  Application Enablement Services (AES)
    • Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)
    • Avaya Call Management System (CMS)
    • Nice voice logger
    • Avaya Aura Contact Center (AACC)
    • SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).

Other skills:

  • Excellent Technical leadership skills.
  • Strong oral and written communication skills with the ability to communicate at both a technical and business level
  • Excellent time management skills
  • Strong PC skills eg. MS Visio, Power Point, word, excel

Educational Qualifications

  • Required: BE In Computer Science, Electronics and Telecommunications or Information Technology
  • Preferred certification: ACSS or ACE

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