• Under direct supervision, monitors, operates, installs and maintains telecommunications systems and equipment in addition to troubleshooting any type of hardware or software problems to ensure that systems perform in a manner which best meets business needs and objectives.
• Responsible for the installation, maintenance and repair of telecommunications equipment.
• Assists in the installation of telecom systems and equipment for new company facilities.
• Performs telecom network software installations and maintenance of network database for system maintenance and billing support.
• Possesses knowledge of data scopes, patch panels, modems and various analog and digital signaling systems.
• Must demonstrate thorough knowledge of T-1 network architecture and operating procedures.
• Knowledge of line control techniques and communication access methodology is needed.
• Must be able to read engineering drawings and terminate cables and grounding systems.

Dimensions

Education:

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems or other related field. Or equivalent work experience.

Experience:

0 to 1 year of IT work experience with basic understanding of telecommunications and multi- platform environments.

Complexity:

Learner/entry level role. Provides technical support and maintenance for existing telecommunications services. Works on low to moderately complex projects as a team member. Functions, relatively independently, under direction of senior professionals, supervisors or managers. Generally follows documented procedures and checklists.