Job Title: Customer Success Manager

Job Type: Part Time

Location: Honolulu, HI

Status: US Citizen

Job Overview:

The Customer Success Manager is responsible for developing and maintaining strong relationships with customers to ensure their success with the company's products or services. CSM will play a crucial role in ensuring customer satisfaction, retention, and growth, which are essential for the long-term success of the company.

Key Responsibilities:

1. Work on aligning the customer's goals with the company's offerings and driving mutual success.
2. Act as an advocate for the customer within the organization and work to proactively address customer needs, concerns, and goals.
3. Guide new customers through the onboarding process, helping them get started with the company's products or services.
4. Serve as the main point of contact for assigned customers, understanding their business objectives and challenges.
5. Foster ongoing engagement with customers to build strong, long-lasting relationships.
6. Provide training and resources to help customers make the most of the product or service.
7. Develop a deep understanding of the company's offerings to provide expert advice and solutions to customers.
8. Gather and analyze customer feedback to identify areas for improvement and inform product development.
9. Monitor customer usage and health metrics to identify opportunities for upselling or cross-selling additional products or services.
10. Address customer concerns and issues in a timely and effective manner, working with internal teams as needed to find solutions.
11. Ensure customer contracts are renewed on time by demonstrating the ongoing value of the company's offerings.
12. Encourage satisfied customers to become advocates by providing testimonials, referrals, or participating in case studies.
13. Regular customer Visits and work with internal team

Qualifications:

• MBA in business or Sales or Customer relations or alternative
• 5 years experience in customer success, account management, or a related role.
• Strong interpersonal and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Customer Satisfaction, Customer Retention and Relationship-building skills
• Attention to detail, goal-driven, and ability to multitask
• Experience in identifying and implementing process improvements
• Ability to thrive in a dynamic, fast-paced environment
• Experience in the IT or technology industry is required

Attributes:

• Customer-centric mindset.
• Excellent relationship-building skills.
• Proactive and self-motivated.
• Analytical and data-driven.
• Ability to prioritize and manage multiple customer accounts.

Benefits:

• Salary: Negotiable
• Paid Holidays: 10
• Paid Leave: 10
• Paid Internet
• Paid Mobile Bill
• Work Laptop, headset, mouse, Monitor
• Travel expenses