Specific Tasks:

• Provide direct application support to end users.

• Work through system implementation, testing, updating, integration, maintenance of system configuration, and system setup.

• Analyze user, system, and application needs and find best solution for users and County.

• Identify technical issues and engage the appropriate teams to assist.

• Work on IT Healthcare related projects, sprints, and/or upgrades.

• Gather requirements from end users.

• Diagram current and future state workflows.

• Evaluate vendor specifications.

• Coordinate and participate in testing, as well as go-live support.

• Complete service tickets through troubleshooting and working with end users.

• Act as liaison between end users and vendor(s).

Experience Requirements:

• Three (3) years of experience providing technical and/or analytics support in the functional area(s) being supported.

• Three (3) years’ experience gathering requirements and technical troubleshooting.

• Two (2) years leading small projects, application upgrades, and installations.

• Two (2) years working on mid-to-large IT projects.

• Experience with the one or more of the following core clinical applications preferred.

o ANSOS o AMION

o Allscripts

o InterQual

o Health Learning

o Timeless Medical Systems

Contract Term: 6 months.

On-Site Requirements: Hybrid. Onsite twice per month.